Any type of formal training in which the learner is not in the same room as the facilitator at the same time is referred to as virtual sales training. These interactions can take place in real-time via video conferencing, on-demand via self-guided digital modules, or a combination of the two.
Regardless of which strategy you use, the goal remains the same: ensuring that your salespeople have the abilities they need to engage clients and generate income.
WHERE SHOULD VIRTUAL TRAINING FOCUS ON TEACHING SKILLS?
It’s your job as a sales trainer to make sure your team is ready to face any problems they may face in the field. This includes everything from keeping busier-than-ever buyers engaged to overcoming distractions like pets and children and reducing the stress of economic instability in our new virtual reality.
With this in mind, now is the moment to teach salespeople how to better promote themselves, speak more effectively, and establish connections over the phone.
- Creating and presenting a deck
For both vendors and purchasers, back-to-back video chats can be tiresome. That’s why rethinking your presentation strategy. In the physical world, your presence is the center of attention, but in virtual interaction, your picture is reduced to the size of a postage stamp. Your performance is now the center of attention.
As a result, a salesperson’s PowerPoint deck needs to be more compelling than ever before. Teach your staff how to create presentations that attract and hold their buyers’ attention. To get past the “stimulation threshold,” make sure there’s three to five times more dynamism and motion.
Assist your sellers in developing new interaction and presentation skills that will make virtual meetings more enjoyable.
- Communicate Effectively
There was more leeway with meeting agendas and follow-ups prior to our new WFH reality. Due to the increased number of distractions, sellers must now properly articulate important objectives and takeaways for each call in order to cut through the clutter.
Information is coming at purchasers from every way nowadays. For a buyer who is striving to stay up, efficient, coordinated communication is a lifeline.” By devoting time to the skill of agenda-making and note-taking, you can ensure that your vendors are assisting rather than hindering their consumers.
- Developing relationships
In most cases, a salesperson strengthens virtual customer ties by meeting in person at events. That isn’t an option any longer.
It is recommended that you teach your sales force how to create meaningful digital connections in order to build relationships. In the physical world, you can detect a wide range of nonverbal cues. In a virtual environment, subtle changes in a person’s face and mood are typically invisible on camera. Instead, train your sellers how to seek out feedback, make time for listening, and put themselves in their customers’ position.
Below mentioned are the best practices for virtual sales training
Now that you know what to teach, here’s how to use virtual sales training to effectively empower your reps:
- Start with the right setup
Your workspace, whether it’s at your kitchen table or in your home office, is critical to getting into the right mentality to teach. Anything that keeps you active, such as a standing desk or a table riser,” Mike Myers said, “can greatly boost your energy. This momentum will be passed on to your reps as you instruct.
It is also suggested using two monitors if at all possible. You can designate one monitor to the presenter view and the other to the participant view with dual screens. You can even maintain a grid display of reps films up on two displays to assess reactions and concentration. You can better monitor and optimize the end-user experience by creating an environment that puts you “in the room” with reps.
- Approach virtual training as an opportunity
Facilitating virtual training may appear to sales trainers who are used to their routines as a setback at first. When one door closes, though, another one opens, as the old proverb says.
Over time, even experienced trainers might develop negative behaviors. Taking them on the internet may aggravate them.”
It’s time to take a step back and assess your training program. Furthermore, records of virtual sessions can reveal areas for personal development – perhaps you’re more monotone than you anticipated, or you struggle to keep the group engaged. Leverage the strengths of this new medium to improve your program by mitigating deficiencies across the board.
- Make time to be human
Reps, like customers, want to have human interaction. While SALES TEAM TRAINING has a formal purpose, it does not have to be solely for business purposes.
Training facilitators should provide time in the schedule for reps to converse over the water cooler in the office. Five minutes of small talk highlights of the week, weekend plans set the tone for the day,” says the rep. It persuades reps that this will not be a difficult task.
This is a solid practice that salespeople can implement in their sales interactions. By training your reps how to develop trust with their consumers through virtual training, you’re teaching them how to do it even when you’re not in the same physical area.
- Consider your content mix
In our new virtual reality, all-day training sessions are no longer an option unless you want your reps to fall asleep at their desks. Instead, varied and, most importantly, bite-sized content is required.
Our inherent curiosity is piqued by a variety of content types and learning techniques. According to the author, the best ways to learn are through experimentation, communication with others, and quiet times of profound pondering. That’s because grownups don’t learn by listening to the facilitator; they learn by doing something.
With plenty of intervals in between, schedules should alternate between group sessions via video conferences, independent learning, and smaller team tasks. In this way, reps will be learning, during training sessions.
Centum Learning – SUPERIOR TRAINING, NO MATTER THE MEDIUM
Ae you are ready for virtual sales training programs in Navi Mumbai that will keep reps engaged and empower them to elevate every customer encounter with these best practices?